IT operation and maintenance is the core and key part of IT management, and it is also the most complex part with the most content. It is mainly used for daily operation management within the IT department. The objects involved are divided into two parts, namely IT business systems and operation and maintenance personnel. Its management content can be subdivided into seven subsystems:
First, Facility Management: Monitor the running status of network equipment, server equipment, and operating systems, and monitor and manage various application support software such as databases, middleware, groupware, and various general or specific services, such as mail systems, DNS, and WEB; Second, Data/Storage/Disaster Recovery Management: Unify storage, backup, and recovery of system and business data; Third, Business Management: Contains the monitoring and management of the operation of the enterprise's own core business system. For business management, it mainly focuses on the CSF (Critical Success Factors) and KPI (Key Performance Indicators) of the business system; Fourth, Directory/Content Management: This part is mainly for enterprises that need to be published uniformly Or customized content management and management of public information; fifth, resource asset management: management of enterprise IT systems in the resource assets, these resource assets can be physical, can also be logical, and can be with the financial department of the enterprise data interaction; sixth, information security management: this part contains many aspects of the content, the current information security management is mainly based on the international standard ISO17799, the standard covers the information security management of the ten control, 36 control objectives and 127 kinds of control methods, such as enterprise security organization, asset classification and control, personnel safety, physical and environmental security, communication and operation security, access control, business continuity management, etc.; seventh, daily work management: this part is mainly used to standardize and clarify the operation and maintenance of personnel posts Responsibilities and work arrangements, providing quantitative basis for performance appraisal, and providing means to accumulate and share experience and knowledge. Each subsystem of IT operation and maintenance management contains very rich content, and achieving perfect IT operation and maintenance management is the key to improving the operation level and service level of enterprises.
current situation
A large number of expensive Unix hosts support 80% of the information-critical core business. The account management of these hosts has security bugs and hidden dangers, and there are problems such as dead accounts and shared accounts. · The neural nodes of information-based business are mostly supported by expensive switches and routers. The management of these critical nerves is very dependent on people to maintain. · Equipment operations cannot be effectively recorded, leaving review credentials, and accounts that are completely controlled by people increase security risks. · The authentication strength of servers and network devices is not high, usually only static password authentication methods, and static passwords are often weak passwords, resulting in the risk of unauthorized access to the core server. · The complexity of information applications determines the cross-management of multiple roles (system/database/security/audit administrator/maintenance vendor, etc.). The authorization of partners cannot be effectively supervised, and rapid, comprehensive and effective proof cannot be provided after a failure, which brings bottlenecks to business growth. · Operation and maintenance personnel use the omnipotent Telnet/SSH remote management tool, which provides opportunities for internal unscrupulous employees, dissatisfied employees, and former employees to deliberately destroy. Due to the lack of a reliable tracking and positioning mechanism, losses are caused and responsibilities cannot be held accountable. "A good horse will also lose its front hoof." Users with legal rights cannot be identified due to negligence and operation errors, resulting in losses.
develop
With the advancement of the informatization process, operation and maintenance management will cover traditional IT operation and maintenance, and also expand business operation and maintenance and daily management operation and maintenance. Participating enterprises will comprehensively explain the social and economic benefits brought about by the integrated mode of operation and maintenance management, not only the change of management mode, but more importantly, it emphasizes the integrated management and control of enterprise IT resources, and comprehensively enhances the ability of all departments to coordinate management and efficient operation, so as to continue to promote the informatization construction of enterprises, establish an overall vision that is compatible with the development of informatization. Through continuous and scientific management, it guarantees the rapid, coordinated and sustainable development of enterprise informatization, and establishes a top-down active management system. IT operation and maintenance management platform is a comprehensive and centralized management of computer systems, both for resources and applications, and also for management and maintenance personnel. It lays a good foundation for reducing the workload of operation and maintenance personnel in various branches. It is a three-in-one system that closely integrates talents, processes, and tools.