Business Hours
9：00-18：00
Telephone
4000-888-9999
address
58 Xinhong Street, Zhongshan 8th Road, Liwan District
Business Hours
9：00-18：00
Telephone
4000-888-9999
address
58 Xinhong Street, Zhongshan 8th Road, Liwan District
1. There are various methods for EMS to inquire about emails: (1) Dial EMS Client Server: local phone area code + 11185. (2) Log in www.ems.com.cn to inquire. When you inquire about international EMS emails, you can also enter the postal websites of relevant countries and regions through the inquiry link. (3) EMS mail SMS inquiry service, please enter the SMS inquiry in the www.ems.com.cn to understand how to use it. (4) Log in to the EMS website to enter the user's message, provide the email number and recipient's specific address in the message, we help you inquire, and tell you the inquiry result when replying to the message. (5) In the case of multiple unsuccessful inquiries, please take the EMS mail details sheet (sender's depository link) and the receipt to the post office where you handed in the EMS mail for inquiry. 2. EMS mail number: The EMS mail number has a total of 13 digits, of which the first two English letters, E is the first letter of the postal express abbreviation, the second letter is the serial number (such as EA, EB, ED, etc.), the last two English letters CN represents the meaning of China, and the middle nine digits are Arabic numerals. Only if the mail number is complete and correct can the mail information be checked. 3. What should I do if the EMS mail has been sent but there is no information online? When you can't find the mail information on the EMS website, please let us know in the user's message. Please provide the EMS mail number and the specific address of the recipient accurately and completely. We will help you inquire and reply to your inquiry result ASAP. 4. Time for EMS mail information inquiry: The valid period for EMS mail acceptance inquiry is: four months from the date of mail delivery. The delivery information of EMS mail can only be found online after processing in relevant links. Generally speaking, the delivery processing information of the mail can be found after four hours of mail delivery. 5. How to check the shipment with CT prefix number? When you inquire about CTXXXXXXXCN mail, you can log in to the http://www.tnt.com.cn/lit/website for inquiry. 6. What should I do if I ask for a copy of the receipt? The postal EMS business opening bureaus in various places accept users' mail inquiries for free. However, if the customer requests to provide a copy of the recipient's receipt, please go directly to the receiving post office for inquiry, and according to the regulations, each piece should pay a special inquiry processing fee of 3 yuan.
Telephone：4000-888-9999
fax：020-66889888
address：58 Xinhong Street, Zhongshan 8th Road, Liwan District
email：