Online and offline cross-store return and exchange

products purchased on the official website can be directly applied for return to any self-operated offline experience store. Products purchased in the self-operated offline experience store can also be applied for return on the official website or another self-operated offline experience store.
have any questions, please call the 400-000-0000 customer service hotline or consult the online customer service through the official website.

    Root Warranty

Sugar mobile phones sold through all sales channels online and offline can enjoy the normal return and exchange and warranty services after ROOT. In other words, the normal return and exchange and warranty services have nothing to do with whether it is Root. If you have any questions, please call the 400-885-2999 customer service hotline or consult the online customer service through the official website.

    Accident treasure, accident protection

During the normal use of the mobile phone, the basic use dysfunction of the mobile phone caused by accidental fall, extrusion, collision or liquid ingress can enjoy free repair or replacement services. Accident Treasure needs to be purchased with the mobile phone on the official website and offline experience stores, and cannot be purchased separately. The service period is one year from the date of purchase.
If you have any questions, please call the 400-000-0000 customer service hotline or consult through the online customer service of the official website.

non-warranty

1, after the mobile phone warranty repair, the repair and replacement of accessories to provide 90 days (inclusive) warranty, the warranty period from the date of repair;
2, for the warranty period of non-liquid, non-private dismantling private repair machine, non-warranty paid maintenance, the host can inherit the original warranty period.
have any questions, please call 400-000-0000 customer service hotline or through the official website online customer service consultation.