after-sales services-外贸询盘 X065（汽车配件）

Online and offline cross-store returns and exchanges

Products purchased on the official website can be sold directly to any self-operated offline experience store to apply for a return, and products purchased in the self-operated offline experience store can also be sold on the official website or another self-operated offline experience store to apply for a return.

If you have any questions, please call the 400-885-2999 customer service hotline or consult the online customer service through the official website.

Root Warranty

Sugar mobile phones sold through all sales channels online and offline can enjoy the normal return and exchange and warranty services after ROOT. In other words, the normal return and exchange and warranty services have nothing to do with whether it is Root or not. If you have any questions, please call the 400-885-2999 customer service hotline or consult the online customer service through the official website.

Accident treasure, accident protection

During normal use, if the mobile phone accidentally falls, squeezes, collides or enters liquid, the basic use function of the mobile phone can be damaged, and you can enjoy free repair or replacement services. "Accident Treasure" needs to be purchased with the mobile phone on the official website and offline experience stores, and cannot be purchased separately. The use period is one year from the date of purchase.

If you have any questions, please call the 400-885-2999 customer service hotline or consult the online customer service through the official website.

Non-insurance not insurance

1. After the mobile phone is repaired outside the warranty, a 90-day (inclusive) warranty is provided for the repaired and replaced accessories, and the warranty period is calculated from the date of repair;

2. For non-liquid-fed, non-private dismantling and private repair machines during the warranty period, after non-warranty-paid maintenance, the host can inherit the original warranty period.

If you have any questions, please call the 400-885-2999 customer service hotline or consult the online customer service through the official website.

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