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From the above five charts, it can be seen that the larger the insurance company, the more business it has, the higher the number of complaints it involves, especially Guoshou, Pacific, and Ping An, which are all among the best. To achieve excellent performance and ensure zero complaints seems to be an impossible task. Since its release on June 28, 2017, it has been nearly 6 months. The real implementation time was last month, November 1, 2017, and now it has been more than a month. How is it being implemented? Let's analyze this method in detail:
Article 2 The term insurance sales behavior can be traced back as mentioned in these Measures refers to the way in which insurance companies and insurance intermediaries collect audio-visual materials and electronic data through audio-visual recording and other technical means, record and preserve key links in the insurance sales process, and realize that sales behavior can be played back, important information can be inquired, and problem responsibility can be confirmed.
The editor lists some key points based on this article for reference only:
1. The image should be clearly visible and free of noise; this requires a relatively quiet place with as much light as possible to clearly identify information such as documents, personal characteristics, and their policies and signatures.
2. Mobile phones require higher pixels; mobile phone pixels are directly related to the clarity of characters. Older mobile phones either have low pixels and are difficult to recognize in complex environments, or the recording is not good, so there are certain requirements for mobile phones.
3. Video recordings are complete and continuous;
4. Video recordings should be backed up;
5. If the customer only knows dialects, he should also use dialects to explain to the customer.
6. The insured and the insured are not the same person, and the insured should also be recorded agreeing to their insurance coverage.
7. Article 6 of the document describes the content of the audio-visual materials in detail, and most of the content mentioned in it is the content of the terms, which is equivalent to endorsing the terms with the customer.
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